Frequently Asked Questions

About APshop

APshop is an Estonian online store for OEM and aftermarket automotive parts. We are based in Tallinn and ship worldwide.

Company: Profmotors OÜ
Address: Männiku tee 96G, 11215 Tallinn, Estonia
Email: info@apshop.eu
Phone: +372 5333 2343

Ordering

How do I place an order?

1. Find the part you need - use search by code or by name, or browse categories.
2. Add items to your cart.
3. Proceed to checkout, enter your shipping address.
4. Choose a shipping method and payment method.
5. Place the order. You’ll receive an email confirmation immediately.

You don’t need to register - guest checkout is supported.

Can I cancel my order?

Yes, as long as the order has not been dispatched yet. Contact us at info@apshop.eu with your order number as soon as possible. After dispatch, the order can be returned according to our Return Policy.

Can I change my shipping address after placing an order?

If the order hasn’t been dispatched yet - yes, contact us immediately. Once shipped, address changes depend on the carrier and aren’t guaranteed.

Payment methods

We accept all major payment methods through Stripe, our secure payment processor. Available options vary by country.

Available worldwide

Cards

• Visa, Mastercard, American Express

Digital wallets

• PayPal
• Google Pay
• Apple Pay
• Link
• Revolut Pay
• Alipay

Buy now, pay later

• Klarna

Regional methods

We also support local payment methods popular in your region:

Europe

• SEPA Direct Debit
• Bancontact (Belgium)
• iDEAL · Wero (Netherlands)
• BLIK, Przelewy24 (Poland)
• TWINT (Switzerland)
• EPS (Austria)
• MB WAY, Multibanco (Portugal)
• Satispay (Italy)
• MobilePay (Denmark, Finland)
• Pay by Bank (Finland, UK)

Americas

• ACH Direct Debit (USA)
• Bank Transfers (USA, Mexico)
• Pix (Brazil)

Asia-Pacific

• UPI (India)
• Cartes Bancaires (France)
• KakaoPay, Naver Pay, Samsung Pay, PAYCO (South Korea)
• Korean cards (South Korea)

The available methods will be shown at checkout based on your delivery country and billing region.

What currency can I pay in?

All prices and payments are in Euro (EUR). Your bank may convert from your local currency at the current exchange rate.

Is my payment secure?

Yes. Payments are processed by Stripe, a PCI-DSS certified payment processor used by millions of businesses worldwide. Your card details never touch our servers - they go directly to Stripe’s secure infrastructure.

Shipping methods

We work with the following carriers. Available options depend on your delivery country:

Couriers

• DPD courier - door-to-door delivery, available across most of Europe.
• Smartposti courier - Finland, doorstep delivery.

Parcel lockers / pickup points

• Omniva - Baltic states, Finland.
• Packeta - Czech Republic, Slovakia, Poland and other Central European countries.
• Posti - Finland, pickup points.

International

• Airmail with Tracking - worldwide delivery via national postal services.

Pickup from store

• Free pickup at our Tallinn warehouse (Männiku tee 96G). We’ll email you when the order is ready.

Exact shipping costs and delivery times appear at checkout once you enter your address.

Delivery times & tracking

How long until my order ships?

We dispatch orders once payment is confirmed:

• Card / PayPal / wallet payments - confirmed instantly.
• SEPA / bank transfer - confirmed within 1–2 business days.

Each product page shows expected dispatch time. Most items in stock ship within 1–2 business days. Some special-order parts may take 6–10 business days to dispatch.

How long does delivery take?

The total delivery time consists of two parts:

• Dispatch time - the time we need to prepare and send the item from our warehouse. This depends on the product. Some items are in stock and can be dispatched quickly, while others may first need to arrive from a supplier. The estimated dispatch time is shown on each product page and during checkout.
• Delivery time after dispatch - the time the carrier needs to deliver the parcel after it has been shipped.

Estimated delivery time after dispatch:

• Within Estonia - 1–2 business days by courier or parcel locker
• Baltic states / Finland - 1–3 business days
• Rest of EU - 3–7 business days
• Outside EU - 14–30 calendar days by Airmail

Please note that the delivery estimates above start from the moment your order is dispatched, not from the moment the order is placed.

How do I track my order?

After dispatch, you’ll receive an email with the tracking number and a link to the carrier’s tracking page.

My order hasn’t arrived. What should I do?

Please contact us at info@apshop.eu with your order number if:

• Local delivery (Estonia / Baltics / Finland) - has not arrived within 14 business days of dispatch.
• International delivery - has not arrived within 30 calendar days of dispatch.

We’ll start an investigation with the carrier. If the parcel is confirmed lost, we’ll either resend the order or issue a full refund (including shipping cost).

Returns & refunds

Can I return or exchange a product?

Yes. EU consumers have a 14-day right of withdrawal. To return a product:

1. Contact us at info@apshop.eu with your order number and reason for return.
2. Ship the item back to:
   APshop, Männiku tee 96G, 11215 Tallinn, Estonia
   Include the invoice in the package.
3. Once we receive and inspect the item, we’ll issue a refund or exchange credit.

Important:

• Items must be unused and in original packaging.
• Return shipping is paid by the buyer (unless the item was defective).
• Refunds are processed within 14 days of receiving the returned item.

For full conditions see our Return & Refund Policy.

What if I received a wrong or defective item?

Contact us immediately at info@apshop.eu with photos. We’ll cover return shipping and send a replacement or refund.

Business customers (VAT / B2B)

Can I buy without VAT as a business?

EU businesses with a valid VAT number can request VAT reverse charge on orders shipped to EU countries outside Estonia.

How it works:

1. At checkout, tick “I am a business customer” and enter your company name and VAT number.
2. Place the order - VAT will be included as usual.
3. After the order is placed, contact us at info@apshop.eu with your order number to request VAT reverse charge.
4. We verify your VAT number in the EU VIES system. If valid, we refund the VAT amount and issue a corrected invoice.

Notes:

• Domestic Estonian B2B orders are charged with VAT as usual; the VAT number will appear on the invoice for your accounting.
• Non-EU business customers are charged without EU VAT automatically (export pricing) - no VAT number required.

Will the invoice include my VAT number?

Yes, if you provided it at checkout, it appears on the invoice.

Contact

Email: info@apshop.eu
Phone: +372 5333 2343
Address: Männiku tee 96G, 11215 Tallinn, Estonia

For general inquiries, please use email - we respond within 1 business day.