Return & Refund Policy

At APshop (Profmotors OÜ), we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return policy is strictly aligned with European Union consumer protection laws and is designed to be transparent and fair.

1. Return window (14 days)

You have the right to return your item within 14 calendar days from the date you received your order, without providing any reason.

2. Condition of returned items

You may open and inspect the item only as reasonably necessary to determine its nature, characteristics, compatibility, and functionality.

If the item or its packaging has diminished in value due to handling beyond what is necessary for such inspection, including installation or use, the corresponding reduction in value may be deducted from your refund. Statutory exceptions to the right of withdrawal apply.

3. Return shipping costs & fees

• Return shipping responsibility: the customer is fully responsible for paying the return shipping costs. Return shipping costs are non-refundable.
• Restocking fee: we do not charge any restocking fees (0 EUR).

4. How to initiate a return

To initiate a return, please follow these steps:

1. Contact our support team at info@apshop.eu within the 14-day return window to notify us of your intent to return the item.
2. Securely pack the item to prevent any damage during transit.
3. Ship the item to our official return address:

Return address:

Profmotors OÜ (APshop)
Männiku tee 96G
11215 Tallinn
Estonia

5. Refund process

We will refund all payments received, including standard delivery costs, without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we receive the returned goods or valid evidence that they have been sent to our designated return address, whichever occurs first. The refund will be made using the original payment method, unless otherwise agreed.

If the returned parcel does not contain the purchased item, the obligation to return the goods has not been fulfilled, and any refund issued on the basis of incorrect or misleading evidence may be reclaimed.

6. Defective or incorrect items (warranty)

If you receive a defective or incorrect item, please contact us at info@apshop.eu or +372 5333 2343.

For consumers - natural persons acting outside their business or professional activities - the statutory two-year liability period for lack of conformity applies. Where a claim is justified, the item will be repaired or replaced without additional shipping costs, as required by law.

For business customers (B2B), the 14-day right of withdrawal and the two-year consumer protection period do not apply. B2B claims are governed by the applicable sales agreement and the Estonian Law of Obligations Act (VÕS). Business customers must inspect the goods and report any defects promptly and in sufficient detail.