Terms and Conditions of Sale
These Terms and Conditions are valid from 13 February 2026.
1. General provisions
1.1. APSHOP.EU is an online store operating in the Republic of Estonia, hereinafter referred to as the “Online Store”.
1.2. The owner and operator of the Online Store apshop.eu is Profmotors OÜ, registration number 16363590, with its registered address at Männiku tee 96G, Tallinn 11215, Estonia, hereinafter referred to as the “Seller”.
1.3. These Terms and Conditions regulate the relationship between the Seller and the Buyer concerning the purchase and delivery of goods offered through the Online Store.
1.4. A “Consumer” is a natural person who enters into a transaction for purposes not related to their independent economic or professional activities.
1.5. A sales contract is concluded when the Seller confirms the Buyer’s order after payment has been received or confirmed.
These Terms and Conditions form part of the sales contract.
1.6. The relationship between the Buyer and the Seller is governed by these Terms and Conditions and the laws of the Republic of Estonia.
Consumers retain any mandatory rights granted by the applicable laws of their country of habitual residence where such protection applies under European Union law.
2. Registration and personal data
2.1. To purchase goods from the Online Store, the Buyer may register an account or place an order as a guest.
The Buyer must provide the personal data reasonably necessary for processing, payment, and delivery of the order.
2.2. The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Estonian Personal Data Protection Act, and the Seller’s Privacy Policy.
2.3. The Seller may disclose personal data to delivery companies, payment service providers, IT service providers, public authorities, and other parties where this is necessary to process or deliver the order, comply with a legal obligation, or protect the legitimate rights of the Seller or the Buyer.
The Seller does not sell the Buyer’s personal data to third parties.
2.4. The Buyer is responsible for providing complete and accurate information.
The Seller is not responsible for non-delivery or delayed delivery caused by incorrect or incomplete information provided by the Buyer.
3. Ordering procedure
3.1. All prices displayed in the Online Store are stated in euros and include value-added tax unless otherwise indicated.
Where a Business Buyer established in another European Union Member State provides a valid VAT identification number and all applicable legal requirements are satisfied, the sale may be treated as an intra-Community supply subject to the applicable reverse-charge rules.
3.2. To place an order, the Buyer selects the required goods and quantity, adds them to the virtual shopping cart, and proceeds to checkout.
3.3. During checkout, the Buyer must verify the delivery and contact information, select the preferred delivery method, and pay for the order using one of the payment methods offered by the Online Store.
The order is considered submitted when payment has been received or confirmed. The sales contract is concluded when the Seller sends the Buyer an order confirmation.
3.4. The goods are supplied in the manufacturer’s standard configuration unless otherwise stated in the product description.
3.5. If the Seller is unable to fulfil an order because the goods are unavailable or for another objective reason, the Seller will notify the Buyer without undue delay.
The Seller may offer the Buyer an alternative product. Any replacement of the ordered product or change in the purchase price requires the Buyer’s express agreement.
The Seller may not unilaterally require the Buyer to purchase a more expensive alternative or pay an additional amount.
If the Buyer does not accept the alternative product, the relevant order will be cancelled and all payments received for it will be refunded without undue delay and no later than 14 days after cancellation.
3.6. Orders may be submitted through the Online Store 24 hours a day.
4. Payment procedure and methods
4.1. Payment for goods is made during checkout using any payment method offered by the Online Store, including credit card or bank transfer.
4.2. The goods are considered paid for when the required amount has been received by the Seller or confirmed by the relevant payment service provider.
4.3. Ownership of the goods passes from the Seller to the Buyer after the purchase price has been paid in full.
The transfer of ownership does not affect the rules concerning the transfer of risk during delivery.
4.4. An order that has not been paid for within seven days may be cancelled.
5. Delivery of goods
5.1. Delivery within the Republic of Estonia is carried out by courier or postal service. Where available, the Buyer may also collect the goods from the Seller if this delivery method was selected when placing the order.
For Consumers, the risk of accidental loss of or damage to the goods passes when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the goods.
If the Consumer independently commissions a carrier that was not offered by the Seller, the risk passes when the goods are handed over to that carrier.
5.2. Delivery outside the Republic of Estonia is carried out by courier or postal service.
For Consumers, the risk of accidental loss of or damage to the goods passes only when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the goods.
For Business Buyers, the transfer of risk is determined by the applicable sales agreement, agreed delivery terms, and the Estonian Law of Obligations Act.
5.3. The Seller undertakes to package and label the goods in a manner reasonably suitable to protect them during transportation.
5.4. Where the ordered goods are available in the Seller’s stock in the required quantity, they will normally be dispatched within seven working days after payment.
Where the ordered goods are not available in the Seller’s stock but are available from the manufacturer or supplier, they will normally be dispatched within 30 days after payment.
A different delivery period may apply where it is stated before the order is placed or separately agreed with the Buyer.
5.5. If delivery using the method selected by the Buyer is not possible, the Seller and the Buyer may agree on another delivery method and any resulting change in cost.
5.6. If delivery fails because the Buyer provided an incorrect address, unjustifiably refused to accept the goods, or failed to collect the goods, the Buyer may be required to reimburse the Seller for reasonable and documented return or re-delivery costs.
This provision does not restrict a Consumer’s statutory right of withdrawal.
6. Warranty, claims procedure, and right of withdrawal
6.1. A Consumer has the right to withdraw from a distance sales contract without giving a reason within 14 days after the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods.
The statutory 14-day right of withdrawal applies only to Consumers and does not apply to Business Buyers.
Statutory exceptions to the right of withdrawal apply, including goods made according to the Consumer’s specifications or clearly personalised.
6.2. The Consumer may open and inspect the goods to the extent reasonably necessary to determine their nature, characteristics, compatibility, and functioning, as would normally be permitted in a physical retail store.
Where reasonably possible, the goods should be returned with their original packaging, accessories, manuals, labels, and other components.
Opening or damaging the packaging does not automatically remove the Consumer’s right of withdrawal.
The Consumer is responsible for any reduction in the value of the goods caused by handling beyond what was reasonably necessary to inspect them.
Where excessive handling, installation, use, contamination, damage, or missing components have reduced the value of the goods, the Seller may deduct an amount corresponding to the actual reduction in value from the refund.
6.3. When exercising the statutory right of withdrawal, the Consumer bears the direct cost of returning the goods unless the Seller has agreed to bear that cost.
The goods must be properly packaged and labelled to prevent damage during transportation. The original product box should not be used as the outer shipping container.
The Consumer does not bear return costs where the goods are returned because they are defective, damaged in transit, or incorrect and the claim is justified.
6.4. The Consumer must notify the Seller of the decision to withdraw from the sales contract before the 14-day withdrawal period expires.
After submitting the notice of withdrawal, the Consumer must send or hand the goods back without undue delay and no later than 14 days after submitting the notice.
The return deadline is met if the Consumer dispatches the goods before the 14-day period expires. The goods do not have to physically arrive at the Seller’s premises within that period.
6.5. The Seller will refund all payments received under the withdrawn contract, including the cost of the least expensive standard delivery method offered by the Seller, without undue delay and no later than 14 days after receiving the Consumer’s notice of withdrawal.
Additional delivery costs resulting from the Consumer’s choice of a delivery method more expensive than the standard delivery method offered by the Seller are not refundable.
The Seller may withhold the refund until the returned goods have been received or until the Consumer provides evidence that the goods have been sent back, whichever occurs first.
The refund will be made using the original payment method unless the Buyer and the Seller expressly agree otherwise.
6.6. The Seller is responsible to the Consumer for bringing goods into conformity with the sales contract.
The Seller may arrange inspection or repair through the manufacturer or an authorised service workshop, but this does not remove or restrict the Seller’s statutory responsibility towards the Consumer.
6.7. For Consumers, the Seller is liable for a lack of conformity that becomes apparent within two years after the goods are delivered.
A lack of conformity that becomes apparent within one year after delivery is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the goods or the defect.
The Consumer must notify the Seller of a discovered lack of conformity within two months after discovering it.
6.8. Any warranty provided by the manufacturer or another guarantor is a voluntary commercial warranty that applies in addition to the Consumer’s statutory rights.
The terms, duration, and scope of a commercial warranty are determined by the relevant warranty statement.
A manufacturer’s commercial warranty does not restrict or replace the Consumer’s statutory rights against the Seller.
6.9. The Seller is not responsible for defects or damage caused by:
6.9.1. Improper installation, use, storage, or maintenance by the Buyer or a third party;
6.9.2. Failure to follow the manufacturer’s installation or operating instructions;
6.9.3. Accidents, external damage, modification, contamination, or other circumstances occurring after delivery; or
6.9.4. Normal wear and tear consistent with the nature and expected lifespan of the goods.
These exclusions do not restrict the Buyer’s rights where the problem was caused by an original lack of conformity, inadequate instructions, or installation performed by or under the responsibility of the Seller.
6.10. The Buyer must provide reasonable evidence that the relevant goods were purchased from the Seller.
An invoice, receipt, order confirmation, bank statement, or other reliable evidence of purchase may be used.
The absence of the original invoice or receipt is not by itself a sufficient reason to reject a claim where the purchase can be proved by other means.
6.11. Statutory claim and limitation periods are extended or begin anew where required by applicable law.
In particular, where the Seller repairs the goods, the limitation period for claims relating to the repaired defect begins anew from completion of the repair.
Any period during which the Consumer could not reasonably use the goods because they were being repaired or otherwise brought into conformity will be taken into account as required by applicable law.
6.12. The statutory period for submitting Consumer claims begins when the goods are delivered to the Consumer.
A commercial warranty period begins in accordance with the terms of the relevant warranty statement.
6.13. In the event of an incorrect, damaged, or defective item, the Buyer must contact the Seller, describe the problem in sufficient detail, and provide any reasonably necessary information or evidence.
Where inspection is reasonably necessary, the Buyer must make the goods available to the Seller or to a service workshop designated by the Seller.
6.14. The 14-day right of withdrawal, the two-year statutory liability period, and other mandatory consumer protection provisions apply exclusively to Consumers.
For Business Buyers, claims are governed by the applicable sales agreement and the general commercial sales provisions of the Estonian Law of Obligations Act.
Business Buyers must inspect the goods promptly after delivery and notify the Seller of any apparent or discovered defect without undue delay and in sufficient detail.
7. Force majeure
7.1. A breach of an obligation is excusable where the relevant party was prevented from performing the obligation due to force majeure.
Force majeure means circumstances beyond the reasonable control of the affected party which could not reasonably have been foreseen, avoided, or overcome at the time the contract was concluded.
The affected party must notify the other party without undue delay and take reasonable measures to minimise the consequences.
Force majeure does not restrict any mandatory rights granted to Consumers by applicable law.
8. Dispute resolution procedure
8.1. Complaints and disputes relating to these Terms and Conditions, orders placed through the Online Store, or delivery of goods should first be submitted to the Seller for resolution through negotiations.
Where a Consumer submits a complaint in writing or in a format that can be reproduced in writing, the Seller will respond in the same format within 15 days after receiving the complaint.
If it is not possible to provide a final response within that period, the Seller will explain the reason for the delay and specify a new reasonable response date.
8.2. If the Consumer and the Seller cannot resolve the dispute through negotiations, the Consumer may submit an application to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA), provided that the dispute falls within its jurisdiction.
In cross-border disputes, the Consumer may also seek assistance from the relevant European Consumer Centre.
8.3. A Consumer may bring legal proceedings before any court having jurisdiction under applicable Estonian or European Union law, including, where applicable, a court in the Consumer’s country or place of residence.
Nothing in these Terms and Conditions restricts the Consumer’s statutory choice of jurisdiction.
8.4. Disputes involving Business Buyers that cannot be resolved through negotiations will be submitted to Harju County Court, unless the parties have agreed otherwise or mandatory law provides for another court.